FAQ

Frequently Asked Questions (FAQ)

General Questions

Q: What is Mad Cookies House Creative LLC?
A: Mad Cookies House Creative LLC is a publishing company dedicated to bringing creative and inspiring content to readers of all ages. We publish books and offer a range of digital downloads and merchandise for book lovers. 
Our website: http://www.madcookieshousecreative.com or http://www.madcookieshouse.com will lead to the same site.

Digital Downloads

Q: What types of digital downloads do you offer?
A: We offer a variety of digital downloads, including PDFs, ePub files, and image files.

Q: How do I download my purchased digital files?
A: After completing your purchase, you will receive an email with a link to download your files. You can also access your downloads through your account on our website.

Q: Can I return or exchange digital downloads?
A: We do not accept returns or exchanges on digital downloads due to their intangible nature. All sales of digital products are final.

Q: What should I do if I have trouble downloading my files?
A: If you encounter any issues with your download, please contact our customer support team at support@madcookieshousecreative.com, and we will assist you promptly.

Merchandise

Q: What types of merchandise do you sell?
A: We sell various book-lover items, including T-shirts, mugs, stickers, and more.

Q: How can I find the size of my T-shirts?
A: Please refer to our size chart on the product page to find your best fit.

Q: Can I return or exchange merchandise?
A: Yes, we accept returns and exchanges for merchandise within 30 days of purchase, provided the items are unused and in their original condition. Please refer to our return policy for more details.

Q: How long does shipping take?
A: Shipping times vary depending on your location. Generally, orders are processed within 2-3 business days and shipped out shortly after. You will receive a tracking number once your order has been shipped.

Orders and Payments

Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.

Q: Can I change or cancel my order?
A: If you need to change or cancel your order, be sure to get in touch with us as soon as possible at orders@madcookieshousecreative.com. We will do our best to accommodate your request, but please note that we cannot make changes once the order has been processed and shipped.

Contact Us

Q: How can I contact customer support?
A: If you have any questions or need assistance, don't hesitate to get in touch with our customer support team at support@madcookieshousecreative.com. We are here to help!